Refund policy

 

30 DAY RETURN POLICY

APPLIES TO ONLINE ORDERS ONLY*

Regular priced merchandise may be returned 30 days from the date of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Unfortunately, we cannot accept returns on sale items or gift cards.

Let's Begin the Process

To start a return, you can contact us at instepfashions@gmail.com. Please note that returns will need to be sent to the following address: In-Step Fashions, 324 E. Main Street, Fredericksburg, TX 78624. Once return is approved, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at instepfashions@gmail.com.

*For in-store returns please refer to the

return policy on your receipt.